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General Information

Submitting a Claim

Elexicon Energy (formerly Veridian Connections) takes great pride in providing reliable, efficient and sustainable energy solutions and services to our customers. Despite the degree of sophistication of our electricity distribution system, there remains many circumstances beyond our control that give rise to unexpected power interruptions and voltage fluctuations. Elexicon Energy does not guarantee a constant power supply or the maintenance of unvaried frequency or voltage.

Filing a Claim

If you have incurred damage related to power interruptions or voltage variations, you have the following options:

  1. You can submit a claim either through your home or business insurance;
  2. You can have your damaged item(s) repaired or replaced under the manufacturer’s warranty; or
  3. You can send your letter of claim to Elexicon Energy for our insurer’s consideration.
    • The letter of claim should describe the location and time of the occurrence, as well as the nature of the damage.
    • If available, copies of repair estimates or invoices related to the loss should be included with the letter of claim.

When Elexicon Energy has completed its investigation into the incident, we will send a copy of the investigation report and a copy of your claim to our liability insurer. Each claim receives full consideration and is evaluated on an individual basis. Settlements are based solely on the basis of the presence or absence of legal liability.

Claims and supporting documents should be sent to:

By Mail

Elexicon Energy
55 Taunton Rd. E.
Ajax ON, L1T 3V3

By Email