In April 2019, Elexicon Energy Inc. (“Elexicon”) was formed through the consolidation of Veridian Connections Inc. (“Veridian”), and
Whitby Hydro Electric Corporation (“Whitby Hydro”). Elexicon is the fourth largest municipally owned electricity distributor in Ontario. It provides electricity service to approximately 170,000 customers across a nearly 800 sq. km service territory. This service territory spans the communities of Ajax, Belleville, Brock, Clarington, Gravenhurst, Pickering, Port Hope, Port Perry, Uxbridge and Whitby.
For the 2020 reporting year, Elexicon filed its second annual set of consolidated Reporting and Record Keeping Requirements (“RRR”)
data with the Ontario Energy Board (“OEB”). The 2019 and 2020 results in this scorecard are based on the 2019 and 2020 RRR data as
filed by Elexicon. However, the data from 2016-2018 is based on consolidated data from the two predecessor utilities. This historical
data has been calculated in different ways depending on the measure. For example, in some instances the figures were recalculated
based on historical RRR data; and in other instances, numbers were recast based on a weighted average number of customers.
Regardless of the methodology used, Elexicon endeavored to consolidate past results in such a way so as to ensure accuracy and as
much comparability as possible to its current performance.
2020 was a year like no other as the global COVID-19 pandemic continues to be one of the most difficult challenges our global and local
communities, economies and systems have had to endure in decades. This pandemic gave us all a new awareness of the importance of
community, kinship, safety, the environment and responsibility. It has tested our collective resolve and challenged us to quickly shift our
perspectives and priorities. Elexicon entered this pandemic just eight months after being formed from the merger of its two predecessor
utilities. It has continued to make significant progress in creating merger synergies, including integrating its financial systems and
customer experience systems and databases.
Elexicon is committed to providing its customers with a superior experience and is proud to announce that it has conducted its first ever
Customer Satisfaction Survey and scored 97%. This represents the highest score ever achieved by Elexicon, or its predecessors, and
further confirms that the merger is delivering benefits to customers. While Elexicon is pleased to be highly regarded by its customers, it
also understands there is always opportunity to improve. Customer Centricity has been identified as a strategic pillar for the organization and Elexicon will continue to advance and innovate to meet its customers’ needs.
Management is pleased to share its scorecard results and the following discussion and analysis with all interested stakeholders.