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Low-Income Consumers

There are a number of special programs and resources available for Ontario’s low-income consumers. You need to meet certain criteria to qualify for these programs.

Ontario Electricity Support Program

The Ontario Electricity Support Program (OESP) helps reduce electricity bills for low-income households with a monthly on-bill credit. The amount of the credit will depend on how many people live in the household and the combined household income.

For program information and eligibility requirements, contact the OESP Contact Centre in the following ways:

Low-Income Energy Assistance Program

The Low-Income Energy Assistance Program (LEAP) provides a one-time grant towards your electricity bills if you are temporarily unable to make ends meet in an emergency situation.

For program information and eligibility requirements, contact the United Way Simcoe Muskoka.

United Way Simcoe Muskoka contact information
Agency Name Agency Address Phone Number
United Way Simcoe Muskoka 1110 Highway 26, Midhurst 1-855-487-5327

Save on Energy Home Assistance Program

The Home Assistance Program ended in December 2019.

Special Rules

Elexicon Energy (formerly Veridian Connections) has to follow special rules when dealing with qualified low-income customers, for example: waiving security deposits, allowing longer payment times, a longer grace period if facing disconnection and more. For information, call us at 1-888-420-0070.

The Ontario Energy Board has rules in place to ensure that all electricity consumers across the province are treated fairly when it comes to disconnection. Learn more about the customer service rules that are in place for consumers who are not low-income.