To
request a new or upgraded electrical service connection for an existing single family,
semi-detached or town home, contact our Customer Services Departmentor use our
online form to book an appointment
to meet one of our staff.
Site Visit
Our staff can provide preliminary information over the phone, but in most
cases it will be necessary for us to visit the site. You can make an
appointment with a Field Service Representative, who will identify how
your home will be connected and advise you of any
costs related to your new or upgraded service. Technical standards for
your electrician are provided
below.
If you are a new VERIDIAN
customer, you will also need to set up a customer account. You must complete and sign a service contract and, in
most cases, provide a deposit.
Advance Notice
Please allow time in advance of the date you need your new or upgraded
service connection: 3-4 weeks is advisable - if service is available
on your street; up to 8 weeks if there is no service available nearby.
Time will be required to schedule the appointment and then to complete
arrangements, which could include ordering new equipment and coordinating
with other utilities.
Book an Appointment Online
Please use our online application form to make arrangements to meet a
Field Service Representative at your site. We will email or
contact you by telephone within 48 hours to confirm an appointment.
For Service Isolation / Removal 
Service Contract
