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Power Outages


Elexicon Energy’s (formerly Veridian Connections) Outage Notification Service – my.alerts – provides customers with information and updates on outages affecting their service. Registered users can receive outage information and updates through any combination of text, email and telephone.

Elexicon Energy customers can register for my.alerts through our customer portal, my.elexicon (link below), and choose what notification method they would like to receive – text, email and/or phone call. Customers will receive a notification when there’s an outage affecting two or more addresses, the estimated time of restoration has been updated and power has been restored.

Register for my.alerts

Frequently Asked Questions

Useful Websites

Durham Region – Emergency Management

Electrical Safety Authority

Emergency Management Ontario

Emergency Preparedness Ontario

Government of Canada – Get Prepared

Public Weather Alerts for Canada