my.veridian
The power to make your community better.
Services

Service Request

*IMPORTANT*

If you are moving into or out of a property located in Veridian’s service area, go to the Move In / Move Out section and fill out the required form. If you are seeking a new or upgraded electrical service connection, please select one of the forms listed below.

New or Upgraded Service Connection

To request a new or upgraded electrical service connection for an existing single family, semi-detached or townhome, contact our Customer Services Department or use our online form (below) to book an appointment.

Service Isolation and Service Removal

Request a Service Isolation

Requesting a Service Isolation means the electrical service to your property will be temporarily disconnected from Veridian’s system, at your request, and isolated from our electrical sources for a period lasting from several hours to several days.

Request a Service Removal

Requesting a Service Removal means your property will no longer be able to receive electricity. This is a permanent step, usually conducted when a building is to be demolished, moved to a new location or repositioned on the same site. Veridian’s wires, transformers and other power equipment will be disconnected and physically removed.

Site Visits

Our staff can provide preliminary information over the phone, but in most cases it will be necessary for us to visit the site. You can make an appointment with a Field Service Representative, who will identify how your home will be connected and advise you of any costs related to your new or upgraded service.

If you are a new customer, you will also need to set up a customer account. You must complete and sign a service contract and, in most cases, provide a deposit.

Important:

  • Please allow sufficient time in advance of the date you need your new or upgraded service connections: 3 to 4 weeks is advisable – if service is available on your street; up to 8 weeks if there is no service available nearby.
  • Time will be required to schedule the appointment and them to complete the arrangements, which could include ordering new equipment and coordinating with other utilities.
  • Please use our online application form below to make a service request. We will email or contact you by telephone within 2 business days to confirm an appointment.

Online Service Request Form