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Low-Income Consumers

There are a number of special programs and resources available for Ontario’s low-income consumers. You need to meet certain criteria to qualify for these programs.

Ontario Electricity Support Program

The Ontario Electricity Support Program (OESP) helps reduce electricity bills for low-income households with a monthly on-bill credit. The amount of the credit will depend on how many people live in the household and the combined household income.

For program information and eligibility requirements, contact the OESP Contact Centre in the following ways:

Low-Income Energy Assistance Program

The Low-Income Energy Assistance Program (LEAP) provides a one-time grant towards your electricity bills if you are temporarily unable to make ends meet in an emergency situation.

For program information and eligibility requirements, contact the nearest social service agency listed below.

Agency Name Agency Address Phone Number
Hastings County, Community Trusts 228 Church St., Belleville 613-962-3070
United Way Northumberland 600 William St., Suite 700, Cobourg 905-372-6955
Community Development Council Durham 458 Fairall St., Unit 4, Oshawa 905-686-2661
United Way Greater Simcoe County 1110 Highway 26, Midhurst 1-855-487-5327

Save on Energy Home Assistance Program

The Home Assistance program is a free program designed to help qualified homeowners, tenants and social and/or assisted housing providers improve the energy-efficiency of their homes or buildings. Participating in the program can help reduce energy use, help manage energy costs and improve home comfort.

For program information and eligibility requirements:

Call: 1-866-214-4770

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Special Rules

Veridian has to follow special rules when dealing with qualified low-income customers, for example: waiving security deposits, allowing longer payment times, a longer grace period if facing disconnection and more. For information, call us at 1-888-420-0070.

The Ontario Energy Board has rules in place to ensure that all electricity consumers across the province are treated fairly when it comes to disconnection. Learn more about the customer service rules that are in place for consumers who are not low-income.