Frequently Asked Questions

• How can I sign up for service?
• Am I required to pay a Deposit?
• Where are there drop boxes to pay my bill?
• Is my Company eligible for the Equal Payment Plan?
• Does my company qualify for the Ontario Energy Board's Regulated Price Plan for electricity?
• How can I obtain hourly pricing information?
• Commonly requested telephone numbers and other web-site information.

Call our Customer Care Department Monday - Friday
8:30 a.m. - 4:30 p.m. and they can arrange for a meter reading, and set up your new account. Ajax and Pickering customers can call 905-420-8440, ext. 5300, Gravenhurst customers call 705-687-2321 and all other service areas call 1-888-420-0070, Ext. 5300

In most cases, business customers are required to pay a service deposit. Deposits are held as security to guarantee payment of future charges. The amount of the deposit is individually calculated.

For further information, see our Conditions of Service or call our Customer Care Department Monday - Friday 8:30 a.m. - 4:30 p.m. Ajax and Pickering customers can call 905-420-8440, ext. 5300, Gravenhurst customers call 705-687-2321 and all other service areas call 1-888-420-0070, Ext. 5300.

Refer to section 2.4.3 of our Conditions of Service for details.

Conditions of Service

You can find a VERIDIAN Drop Box at the following locations:

Customers consuming less than 250,000 kWh (monthly) are eligible for the Equal Billing Plan.

If your business does not qualify for this plan, you may sign up for our  Pre-authorized Variable Plan. Under this plan your bill amount is withdrawn from your account on the due date of the bill, saving you chequing and postage costs.

Certain designated customers such as municipalities, hospitals, universities and farmers, as well as all low volume customers consuming less than 250,000 kWhs per year, are eligible for the Regulated Price Plan. Under this plan, customers are provided with stable and predictable electricity prices as established from time-to-time by the Ontario Energy Board.

Customers who are not specially designated, who use more than 250,000 kWhs per year, and who are not under contract with a licensed electricity retailer, all pay wholesale market prices for electricity.

Visit the website of the Independent Electricity System Operator at  www.ieso.ca

• Ontario Energy Board: for information concerning licensed retailers, the setting of distribution and transmission rates, and consumer protection, contact 1-877-623-2727 or  www.oeb.gov.on.ca
• Ministry of Energy: for information regarding the Ontario Government’s electricity policy, contact 1-888-668-4636 or The Ministry of Energy
• Electrical Safety Authority: for information regarding safety standards for wiring installation, or wiring inspections, contact 1-800-249-4583 or www.esainspection.net
• Independent Electricity System Operator (IESO): for information regarding activity in the electric market relating to demand and price activity, contact 1-888-448-7777 or www.ieso.ca
• Natural Resources Energy Efficiency Office: for tips on reducing your use of electricity, contact 1-877-633-0733 or www.oee.nrcan.gc.ca
• The Green Pages : For information on conservation, visit www.thegreenpages.ca/portal/ca.