my.veridian
The power to make your community better.
Rates & Charges

Electricity Retailers

New Consumer Protection Rules – January 1, 2017

On January 1, 2017, new rules come into effect regarding energy (electricity and/or natural gas) contracts and how energy retailers deal with residential and small business consumers. The rules include banning contracting with consumers at home.

Many of these new rules were recommended by the Ontario Energy Board (“OEB”) when it reviewed how well the Energy Consumer Protection Act, 2010 has worked since 2011 to protect the interests of residential and small business consumers in their dealings with energy retailers. Learn more about the OEB’s 2015 Report to the Minister of Energy detailing the results of our review below.

> 2015 Report to the Minister of Energy

Four things to remember if you are approached to sign an energy contract:

  1. As of January 1, 2017, no one can sign you up for an energy contract while they are at your home. They can leave information, but are not allowed to leave a contract.
  2. Do not share personal information like your electricity bill unless you are sure you want to sign a contract.
  3. Carefully read the contract, disclosure statement and price comparison provided by the salesperson.
  4. Energy retailers are not your utility, the governement or the Ontario Energy Board.

Video: Know Who You’re Dealing With

Are you a residential customer and considering an energy contract? The Ontario Energy Board has some tip sheets that can help you make the choice that’s right for you.

  1. Before Signing an Energy Contract: What You Should Consider
  2. After Signing an Energy Contract: The Right to Review Your Decision
  3. Nearing the End of an Energy Contract: How Renewals Work

The Ontario Energy Board regulates the electricity and natural gas sectors in Ontario. To help you understand your energy choices, visit www.ontarioenergyboard.ca or call 1-877-632-2727.