New Consumer Protection Rules – January 1, 2017
On January 1, 2017, new rules come into effect regarding energy (electricity and/or natural gas) contracts and how energy retailers deal with residential and small business consumers. The rules include banning contracting with consumers at home.
Many of these new rules were recommended by the Ontario Energy Board (“OEB”) when it reviewed how well the Energy Consumer Protection Act, 2010 has worked since 2011 to protect the interests of residential and small business consumers in their dealings with energy retailers. Learn more about the OEB’s 2015 Report to the Minister of Energy detailing the results of our review below.
Four things to remember if you are approached to sign an energy contract:
Are you a residential customer and considering an energy contract? The Ontario Energy Board has some tip sheets that can help you make the choice that’s right for you.
The Ontario Energy Board regulates the electricity and natural gas sectors in Ontario. To help you understand your energy choices, visit www.ontarioenergyboard.ca or call 1-877-632-2727.