Elexicon Energy has taken several measures to ensure that its customers have reliable power through COVID-19. All electricity disconnections have been suspended, extended bill payment options and financial assistance programs remain available, and a scheduled rate increase has been voluntarily postponed until November 1, 2020.
In addition to the above noted measures, the Government of Ontario is extending the suspension of time-of-use (TOU) pricing and has introduced a fixed electricity price, known as the COVID-19 Recovery Rate. A fixed price of 12.8 cents per kWh will be automatically applied to all TOU customers 24 hours a day, seven days a week. The fixed price will be in place from June 1 to October 31, 2020.
Update: Power restored to 20 customers on Calder Cres in Whitby. ETR for remaining customers to be energized approximately 9:00 pm.
We are experiencing power outage affecting 42 customers on Pringle Dr. in Whitby. Estimated restoration time is 8:00 pm. Crews Dispatched.